AI Front Desk that Books Calls and Closes Tickets on Autopilot
The Problem
Manual support steals time and revenue. Agents copy‑paste the same answers, leads die in the DMs after hours, and booking turns into a back‑and‑forth tennis match. Meanwhile, the CRM is the last thing to get updated—so follow‑ups get missed and growth stalls.
The Engineering Solution
We deploy an AI front desk that answers, books, and logs—without you touching a keyboard.
What it does for you:
- Instant replies in Instagram/FB DMs and comments, plus your site chat.
- Books consultations and support callbacks in real time—no email ping‑pong.
- Pushes every conversation, lead, and ticket into your CRM automatically.
- Escalates edge cases with a crisp summary for a human to take over.
How we build it (operator notes):
- Orchestration: Event‑driven flows handle incoming messages, routing, and guardrails.
- Brain: Gemini drafts compliant, brand‑safe answers and asks smart follow‑ups to qualify.
- Data backbone: Supabase holds contacts, tickets, and a live booking calendar (time slots, policies, buffers). Row‑level roles keep data scoped.
- Hosting: Dockerized services on Google Cloud Run for secure, auto‑scaling endpoints.
- Channels: Meta API ties into Instagram/FB so the bot lives where your customers already are.
Booking without friction:
- The agent proposes real, available slots (from Supabase), reserves on acceptance, collects details, and logs the event.
- If the request needs a person, it opens a ticket, assigns priority, and places it in the handoff queue with context and suggested next steps.
Governance and safety:
- Pre‑approved knowledge base and tone rules. Opt‑outs honored automatically. Audit trails on every message and change.
The PDV Advantage
Why our Custom AI Chatbots compound your growth:
- Built for outcomes, not software tours: faster first response, fuller calendar, and cleaner CRM.
- Single source of truth: Conversations, bookings, and tickets live in one place—no swivel‑chairing between apps.
- Rapid time‑to‑value: Typical pilot live in 7–10 days. We use n8n for orchestration, Supabase for data, Cloud Run for scale, and Gemini for language—no mystery box.
- Human‑in‑the‑loop by design: High‑value, angry, or complex threads route to a human with a one‑screen summary. You keep control.
- Measurable lift: We target <10s first reply, 60–80% FAQ deflection, and 2–3x more booked calls from DMs after hours.
Ready to put support, CRM updates, and booking on autopilot? Request a 14‑day pilot of PDV’s Custom AI Chatbots—contact us to schedule your build.