24/7 DM Desk: Chatbots That Answer, Qualify, and Book Without a Human
The Problem
Your customers don’t wait. They DM your Instagram at midnight, message your Facebook page during lunch, and call between meetings. Humans can’t cover every hour or copy-paste answers forever. That means:
- Missed questions become lost revenue
- Agents waste time on repetitive FAQs instead of real issues
- Leads rot in inboxes with no structured follow‑up or booking
The Engineering Solution
PDV turns your inbox into a fully automated support and booking desk that never sleeps.
What it does, in plain English:
- Answers FAQs instantly with brand‑safe responses
- Captures name, email, and need in a CRM record
- Qualifies intent (support, sales, or booking) and routes accordingly
- Books a callback or appointment into your pipeline
- Hands off to a human when needed—without losing the context
How we build it (reliably):
- Orchestration: n8n flows detect incoming messages, classify intent, and run playbooks (answer → qualify → book → handoff).
- Channels: Meta API (Instagram & Facebook) for secure, compliant two‑way messaging—including proactive follow‑ups where allowed.
- Brain: Gemini for natural, accurate answers and tone control—prompted with your policies, FAQs, and offers.
- CRM + Booking: Supabase stores every conversation, lead, and appointment slot. We generate unique booking links or propose times right inside DM.
- Runtime: Dockerized services on Google Cloud Run keep webhooks fast and resilient; built‑in logging makes audits and SLAs real.
What your team sees:
- A clean conversation timeline for each customer (messages, answers, tags)
- A simple pipeline view (New → Qualified → Booked → Won/Resolved)
- One‑click human handoff with full chat history
Guardrails baked in:
- Escalation rules for sensitive topics
- Opt‑in/opt‑out and consent tracking
- Inventory/offer checks before any promise is made
The PDV Advantage
This isn’t “yet another bot.” It’s an always‑on support desk engineered for outcomes.
- Faster revenue: First reply in seconds, not hours. Automated follow‑ups recover drop‑offs.
- Lower support load: Repetitive questions handled by AI; humans focus on high‑value cases.
- Fewer no‑shows: Confirmation + reminders in the same channel customers already use.
- Clean data by default: Every interaction is written to your CRM, ready for reporting and retargeting.
Built only with our proven stack: n8n, Supabase, Google Cloud Run (Docker), Meta API, and Gemini. No mystery black boxes, no fragile hacks.