AI Front Desk: Chatbots That Close Support, Update CRM, and Book Calls 24-7
The Problem
Your team is drowning in DMs, chats, and “Can we talk tomorrow?” emails. Customers wait. Agents copy-paste between inboxes and spreadsheets. Bookings fall through the cracks. Every handoff bleeds time—and revenue.
The Engineering Solution
We deploy an AI Front Desk that answers questions, updates your records, and books calls—end to end—without a human touching the keyboard.
What it does
- Replies instantly on your website and social channels (Instagram/FB DMs) with brand-safe answers.
- Books qualified calls in clean time slots and sends confirmations—no back-and-forth.
- Updates your CRM automatically so you never chase notes after the fact.
- Escalates to a human when the conversation matters most.
How we build it (briefly)
- Orchestration: n8n ties everything together—message in, decision, action out. Sub-workflows handle FAQs, orders, bookings, and handoff rules reliably.
- Brain: Gemini drafts answers and classifies intent (support, sales, booking, order status). Guardrails ensure it only acts on verified info.
- Data layer: Supabase stores contacts, conversations, tickets, and booking availability. Your data is structured, queryable, and owned by you.
- Channels: Meta API connects Instagram and Facebook DMs. A lightweight web chat runs on Google Cloud Run, embedded on your site.
- Booking engine: Availability lives in Supabase. A Cloud Run microservice serves safe time slots and writes confirmed bookings. It also generates .ics files for calendar adds.
- Amazon sellers bonus: For order status and returns, we tap Amazon SP-API so the bot can verify orders and answer with confidence.
- Human handoff: Low-confidence, VIP, or high-value intents trigger one-click takeover in a simple operator view we host on Cloud Run.
Proof-of-work behaviors
- “Where’s my order?” → Bot verifies via SP-API and replies with status + next steps.
- “Need to talk tomorrow” → Bot offers live time slots, books, logs the contact, sends an .ics invite, and updates the record—automatically.
- “This is complicated” → Bot summarizes the thread, assigns priority, and alerts your operator dashboard for fast human follow-up.
The PDV Advantage
- Built for outcomes, not tinkering: We deliver a working front desk that cuts first-response to seconds and closes loops on its own.
- Own your stack: Supabase + Cloud Run + n8n means no lock-in and clean data you control.
- Ecommerce ready: Native Amazon SP-API skills for real order lookups—not guesswork.
- Measurable leverage: We track deflection, booked calls, and resolved threads so you see the labor you didn’t have to hire.
- Go live fast: Most brands ship in 2–4 weeks with our Custom AI Chatbots service, then iterate.